Refund Policy

At Buybye, customer satisfaction is important to us. If you are not fully happy with a purchase, please review the refund and return guidelines below.

1. Eligibility

You may request a return or refund if:

• You received a defective or damaged product

• You received the wrong item

• Your order did not arrive

Requests must be made within 7 days of delivery.

2. Non-returnable items

• Used or damaged products

• Items without original packaging

• Personal care items (if applicable)

3. Process

1. Email us at support@buybyestore.shop with your order number and photos/videos of the issue.

2. Our team will review the request within 48 hours.

3. Eligible refunds will be initiated to the original payment method.

4. Late/Missing Refunds

Refunds may take 5–7 working days depending on your bank.